We’re currently experiencing a service outage which is affecting Customer Manager. We are working to resolve the issue as soon as possible. We do apologize for any inconvenience this has caused and promise to have you back up and running as soon as possible. Thanks for your patience.
Update as of 10:20amPST: Intuit continues working to restore full service to a number of websites and applications, including Customer Manager, that became unavailable at about 7pm Tuesday, Pacific time. Our first priority is to give customers full and complete access to our services and their data as soon as possible. We are also investigating the cause of the problem and will take measures to prevent a recurrence. We appreciate our customers’ patience.
Update as of 11:30amPST: Partial connectivity has been restored, some services are being brought online, and we will restore full functionality of Customer Manager as soon as possible. Please contact Support at 1 (800) 878-9569 from 8am to 5pm PST if you have any questions.
Update as of 8:55pm PST: Customer Manager is back online, functionality has been restored, we sincerely apologize for this outage and appreciate your patience. If you are experiencing any difficulties with your application, please contact Support at 1 (800) 878-9569 between 8am and 5pmPST.
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This is the primary reason I’m avoiding cloud computing and data storage … unless we have access to local backup info also. As I understand it, Customer Manager Online has no such capability. If your server is down or our ISP is down we’ve got NO DATA ACCESS - no Customer phone numbers, fax numbers, NOTHING. Perhaps the new Excel export feature could be used as a backup - is that what you had in mind? Are there any plans for something a little more elegant?
Dave
Hi Dave,
I understand your concerns and appreciate the feedback. Excel Export is a great way to save a copy on your local machine in case your ISP is down so you still have access to your customer data.
I’d love to hear what kind of additional backup you’d be interested in though. Please feel free to reach out to me via email at: lindsay_matthews@intuit.com
Thanks!
Lindsay
Customer Support Manager:
I had been a customer for a while. I have decided to cancel my subscription because my husband and I are both disabled and are on very limited incomes. In the meantime, my debit card numbers expired, and I did not send you the new numbers. I have been unable to contact you, although I have tried many times. I would appreciate your cancelling our account (husband William, DOB: 12/13/1945). Would you please also send us an email confirming the transaction? I sincerely appreciate all of your assistance.
Patricia A Robbins 3902 Christiana Meadows, Bear DE 19701
Hi Patty,
Just want to check in and make sure someone from the Customer Manager team has been in touch with you. Can you please let me know?
Thanks,
Jennifer