• Archive for the ‘Feedback & Support’ Category

    Need help? Find out about our new support number.

    Wednesday, February 24th, 2010

    Hello - Just wanted to let you know that we’ve opened up the lines of communication… literally. We’ve recently added a new phone number for you to ask questions and get the help you need directly from a live support agent.

    We recognize some issues require a little extra TLC. Thankfully, we’ve got customer support reps lined up to give you just that. We are here to serve you.

    We cannot know what we don’t know. Please enlighten us by calling 1(800) 878-9569. Even if it’s a crank call, we still want to hear from you. Our customer support reps are available Monday to Friday, from 8 am - 5 pm PDT, to talk.

    Your support of our support (team) and Customer Manager is much appreciated.

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    Posted in Announcements, Feedback & Support | 6 Comments

    • Customer Manager Survey

    Thursday, February 11th, 2010

    Hi there,

    Just wanted to check in and make sure you received the survey we recently sent. You might not have recognized it was coming from us as it was sent from a 3rd party (Decipher Incorporated) who was distributing the survey on our behalf. Rest assured though, it came from us.

    The reason for the survey? We really need your feedback to help us hone in on where Customer Manager is hitting (and missing) the mark. We wanna know everything — what you like, dislike, what puts you to sleep, etc. And if you don’t speak your mind, how can we ever make Customer Manager work better for you?

    So please, do us a huge favor by looking in your Inbox (search the “From:” line for “Decipher Incorporated”) and filling out the survey.

    Thanks in advance for your participation. We appreciate your feedback.

    The Customer Manager Team

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    Posted in Announcements, Feedback & Support | 4 Comments

    Performance Improvements

    Monday, February 8th, 2010

    customer-manager-icon2

    Did you see our email? If you haven’t, we wanted to let you know that we heard your feedback and have been hard at work making key improvements to Customer Manager’s performance.

    If you’ve used Customer Manager lately, you may have noticed that the application was running slower than usual. We realize this must have been extremely frustrating, and we apologize for that. We appreciate you sticking with us while we work things out!

    And here’s the good news… we’ve put a number of fixes into the application to improve the performance. These changes should put you back on the path to productivity, enabling you to spend less time agonizing in front of the computer, and more time with your customers.

    Log in to see for yourself! You’ll discover that your most common workflows have gotten 2 - 3 times faster. We hope these enhancements have restored your confidence in Customer Manager. If they haven’t, we’ll have to try something else. Do you like Italian food?

    Thanks again for your patience and support. Let us know how we’re doing by leaving a comment below.

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    Posted in Announcements, Features, Feedback & Support | 2 Comments

    Coming Soon: View and Add Prospects from your Phone!

    Monday, January 25th, 2010

    You asked and we listened!

    We’re excited to announce that you will soon be able to view and add prospects to your Customer Manager account through your Customer Manager for Mobile application!

    Run into a prospective customer while away from the office?

    Save the effort of writing down customer contact information only to have to re-enter it into your computer when you return to the office. Impress your future client by adding them to your database from your mobile device. All the information you collect from the prospect is instantly added to your existing Customer Manager contact list, accessible from your phone and computer at anytime.

    With Customer Manager for Mobile, your phone becomes the perfect tool to grow your business.

    We love talking to Customers.

    We’re developing this feature as a result of  the great conversations and feedback we have gotten from our customers. A big thank you for all your input and please continue to tell us how we can help your business to succeed.

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    Posted in Announcements, Features, Feedback & Support | Add a Comment

    Upcoming features!

    Monday, November 9th, 2009

    We are starting to promote our upcoming features for Customer Manager. Check them out here.  We will keep this section of our site up to date.

    Our team is 100% dedicated to getting new features and functionality to our customers as quickly as possible. It is an amazing feeling to be able to share updates about features we know you need and want. Keep telling us what’s important, give us the feedback. It makes it easier for us to deliver for you!

    Want to know if Customer Manager is right for your business… contact our Support agents.

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    Posted in Announcements, Features, Feedback & Support | 10 Comments

    Exciting news: We’re removing our beta label soon!

    Thursday, October 15th, 2009

    Customer ManagerSome exciting news from Customer Manager. We will soon be coming out of beta thanks to a lot of hard work from our team and all the great feedback we’ve gotten from our Beta customers.

    If you ARE a Beta customer… we can’t thank you enough for all the input and suggestions! We couldn’t have gotten this far without you and we sincerely hope that you’ll continue to use our service (and keep giving us feedback!). Look for more information from us through email and directly in Customer Manager letting you know about our transition. You’ll have plenty of time to understand what’s happening, while you continue using the service before the beta officially ends.

    When you decide to continue on with Customer Manager your data will be transferred seamlessly from the Beta program to the new service, so you can continue to run your business without interruption.

    It is an amazing time for us!

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    Posted in Announcements, Feedback & Support | 7 Comments

    Help us help you!

    Wednesday, October 7th, 2009

    When you use new software, it’s possible you reach a point where you say, “How does that work?”  In a perfect world, you never get to that point.  But if you do, we want to make sure we’re right there to help you out.

    We’d like you to take our survey and answer 7 short questions about your experience of getting help in Customer Manager Online. By taking this survey, we’ll be able to improve the way we help you!

    Complete the survey and be automatically entered into a raffle to win a free $20.00 gift certificate! All surveys that include both a name and email address will be entered into the raffle. Three winners will be notified via email.

    Survey closes October 30, 2009 12:00am PST.

    Thank you!

    The Customer Manager Online Team

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    Posted in Feedback & Support | 2 Comments

    Customer appointments on the activity list

    Wednesday, September 23rd, 2009

    In our release last Monday, Customer Manager Online added a number of enhancements, including Appointments on the Activity List! Now, in addition to reviewing open and closed tasks on the Activity List, you can view your past and future customer appointments.

    To show you what this looks like, let’s say I set up an appointment with a customer, Kristy Abercrombie.  I create a calendar appointment, add Kristy in the Customer drop-down, and add any additional detail for the appointment.  I save the appointment and voila, it appears on the Calendar.

    new-meeting-with-customer

    When I go back to Kristy’s Contact View, I see the appointment in Kristy’s activity list - alongside other tasks and appointments I had previously set up. Pretty cool, huh?

    customer-appointments-on-activity-list

    Now, what if I want to change the appointment time? From the Contact View, simply double click the appointment to edit the appointment in the Calendar View.

    edit-meeting-with-customer1

    Just another feature to save you time and reduce the number of places you rely on for answers.  What do you think?

    Wondering what’s next? We’ll be adding appointments to the Vendor and Employee Activity Lists!

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    Posted in Features, Feedback & Support | Add a Comment

    Invitation to participate in Mobile Beta

    Wednesday, September 23rd, 2009

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    Are you currently using Customer Manager Online? The team is getting ready to launch a mobile version and we’d love to hear your feedback first. You are invited to test drive Customer Manager Mobile Beta!

    As a Beta participant, you will be asked to complete a series of activities over a few weeks using the Mobile Beta and give us feedback on your experience.  After signing up for the Mobile Beta, you will be contacted with details about the program. If you complete ALL of the feedback activities over the course of 2-3 weeks, you’ll be eligible to win a $100 gift certificate!  To sign up, simply complete this survey for the mobile beta.

    We look forward to having you join the program and hearing your feedback!

    Sincerely,
    The Customer Manager Online Team

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    Posted in Announcements, Features, Feedback & Support | Add a Comment

    There IS such a thing as FREE Beta

    Tuesday, July 28th, 2009

    Still wondering if you should try Customer Manager Online Beta? We’d like to help make that decision a little bit easier. Lately, we’ve noticed a lot of questions and interest on our Community Forum around what we’re going to charge for Customer Manager after the Beta period is over.

    First, we want to reassure you that our Beta is completely FREE….yes, we really mean FREE! Once you’ve signed up for the Beta, you can use Customer Manager Online as often and as much as you like. We won’t interrupt your service or expect anything more from you besides the occasional request for feedback on a feature or part of the service we are working on.  Really, it’s that simple. No catch.

    As with all Intuit products and services, our team is dedicated to solving complex business problems with easy, simple and affordable solutions. While we haven’t yet landed on a specific pricing plan, what we can tell you is that our first pricing plan for Customer Manager Online won’t cost any more than it does to take your team out for a coffee once a month. So if your office has a budget for coffee, you already have the budget for us!

    What’s more, when you transition from Beta to Paid, there will be no change in how you use the service, that means all of your information and your settings that you use today, will continue as normal. We are working hard to ensure the transition is as smooth as possible.

    So, if you haven’t already, try Customer Manager Online today. Its Free for now, and within your coffee budget after Beta. What have you got to lose?

    Cheers,

    Nazima

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    Posted in Feedback & Support, Pricing | 9 Comments