• Archive for the ‘Feedback & Support’ Category

    CMO Beta Testers – We Want to Hear From You!

    Wednesday, June 10th, 2009

    Justin, a team member here, has been working hard to get a survey out to all our beta testers. He wanted me to post this… I can’t wait to learn from everyone. Feedback is a gift, so thank you!

    “So far we have received some great feedback from those of you who have discovered the feedback link from within Customer Manager Online. But we know there is more on your minds and we want to hear it!

    We’ve seen some pretty interesting businesses, (everything from a luxury philanthropic travel agency to a bike riding group from Los Angeles that schedules an annual 50 mile bike ride for the sole purpose of ‘mooning’ the Amtrak trains). While we’ve conducted some interviews and read your feedback suggestions, we have learned that everyone has their own, unique way of using the product and we want to know more about how you use Customer Manager Online to help run your business.

    So, we have created a brief survey to understand a little more about your business and give you the opportunity to tell us what you like, dislike, and wish the program could do for you. The survey should only take about 15 minutes of your time and your input will help us make the product even better. Soon, you will receive an email invitation from Intuit to complete our Customer Manager Online beta tester survey. We can’t wait to hear what you have to say and learn about your business, so please take a moment today to open your email and complete our survey!

    Thanks in advance for sharing your valuable opinions!”

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    Posted in Feedback & Support | 6 Comments

    • Feedback is a Gift

    Friday, May 15th, 2009

    Thank you for all the great feedback on our beta so far. It helps us learn from you how to build a product that helps small businesses serve and impress their customers. Keep it coming, please! Personally I’m learning from you everyday, and it just plain gets me excited to see you using Customer Manager Online. Here are some examples…


    Customer Manager Desktop users. Folks who using the desktop version of Customer Manager (or tried it in the past) are letting us know they are ready to switch… when we make a couple improvements, of course! They like (1) that several people can use Customer Manager Online at the same time and (2) that they can easily access their customer information from home.


    QuickBooks users. I also like learning from the businesses who use QuickBooks (from us here at Intuit) to manage their customers. We want to help them with their customer relationships just as much as QuickBooks has helped them with their finances.


    Outlook users. We have some beta testers that haven’t used QuickBooks yet, but are looking for ways to manage their customer information. You can understand how much they’ve liked Outlook import to help them get contacts into Customer Manager Online quickly.


    I’ll end with a couple of my favorite feedback submissions of the week. You can see why I picked them…

    WoHooo! I have many ideas to improve the experience. So many, in fact, I was considering developing my own. =)

    Glad you don’t have to any longer.


    At any given time we may be working with 25-30 Customers, with several of our employees assigned different tasks and different time lines. Do you think your system is sophisticated enough to handle the job?

    Go for it… we’re working hard to help you do just that!

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    Posted in Feedback & Support | 2 Comments

    Brief Maintenance Tonight

    Wednesday, May 6th, 2009

    Customer Manager Online will be unavailable between 5:00 and 7:00pm PST Wednesday May 06, 2009 while we complete some brief maintenance.

    We apologize for the inconvenience!

    Update: Back up and running smoothly

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    Posted in Feedback & Support | 2 Comments

    Community Forum Open for Business

    Wednesday, May 6th, 2009

    Did you know that there is an online Community just for you? In the Customer Manager Online Community, you can get questions answered from experts and fellow users, help other users with their questions and learn more about Customer Manager Online.

    Now you have 3 ways to get your questions answered:

    • Pose your question to the Community
    • Request a call from a member of the team (to access: sign into Customer Manager Online, click on the Help button in the top right-hand corner, click “Contact Us”)
    • Email us at CMOBeta@Intuit.com

    We look forward to hearing from you!

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    Posted in Announcements, Feedback & Support | 4 Comments

    Our new Customer Manager Online Blog

    Thursday, April 23rd, 2009

    Welcome to the new Blog for Customer Manager Online and our official first post. We’ll get this first post done so we can get down to business talking about our new product and first steps into this new venture.

    Come check out this blog if you are interested in knowing what is going on during development, who is actually doing the development or just hearing about what we are learning from our new customers. We’ll also share future product improvements and what we’re learning along the way (not just about software development either). Basically, come back if you want to be along for the ride as Intuit brings a new customer management service to small businesses… we hope you do!

    Blog post number 1 is done… one of many firsts to come for us.

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    Posted in Feedback & Support | 3 Comments