• Archive for February 2010

    Need help? Find out about our new support number.

    Wednesday, February 24th, 2010

    Hello - Just wanted to let you know that we’ve opened up the lines of communication… literally. We’ve recently added a new phone number for you to ask questions and get the help you need directly from a live support agent.

    We recognize some issues require a little extra TLC. Thankfully, we’ve got customer support reps lined up to give you just that. We are here to serve you.

    We cannot know what we don’t know. Please enlighten us by calling 1(800) 878-9569. Even if it’s a crank call, we still want to hear from you. Our customer support reps are available Monday to Friday, from 8 am - 5 pm PDT, to talk.

    Your support of our support (team) and Customer Manager is much appreciated.

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    Posted in Announcements, Feedback & Support | 6 Comments

    • Customer Manager Survey

    Thursday, February 11th, 2010

    Hi there,

    Just wanted to check in and make sure you received the survey we recently sent. You might not have recognized it was coming from us as it was sent from a 3rd party (Decipher Incorporated) who was distributing the survey on our behalf. Rest assured though, it came from us.

    The reason for the survey? We really need your feedback to help us hone in on where Customer Manager is hitting (and missing) the mark. We wanna know everything — what you like, dislike, what puts you to sleep, etc. And if you don’t speak your mind, how can we ever make Customer Manager work better for you?

    So please, do us a huge favor by looking in your Inbox (search the “From:” line for “Decipher Incorporated”) and filling out the survey.

    Thanks in advance for your participation. We appreciate your feedback.

    The Customer Manager Team

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    Posted in Announcements, Feedback & Support | 4 Comments

    Performance Improvements

    Monday, February 8th, 2010

    customer-manager-icon2

    Did you see our email? If you haven’t, we wanted to let you know that we heard your feedback and have been hard at work making key improvements to Customer Manager’s performance.

    If you’ve used Customer Manager lately, you may have noticed that the application was running slower than usual. We realize this must have been extremely frustrating, and we apologize for that. We appreciate you sticking with us while we work things out!

    And here’s the good news… we’ve put a number of fixes into the application to improve the performance. These changes should put you back on the path to productivity, enabling you to spend less time agonizing in front of the computer, and more time with your customers.

    Log in to see for yourself! You’ll discover that your most common workflows have gotten 2 - 3 times faster. We hope these enhancements have restored your confidence in Customer Manager. If they haven’t, we’ll have to try something else. Do you like Italian food?

    Thanks again for your patience and support. Let us know how we’re doing by leaving a comment below.

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    Posted in Announcements, Features, Feedback & Support | 2 Comments

    Customer Manager for Mobile Version 1.1 is here!

    Monday, February 8th, 2010

    cmm_icon_bb_150x1361If you haven’t opened Customer Manager for Mobile lately, it’s time to log-in and check out the latest updates. Thanks to the great conversations with customers like you, we were able to add the following:

    View and Add Prospects…on-the-go!
    Never let a prospective customer or sales lead slip through the cracks. Forget fumbling around for pen and paper, and impress your future client by entering their information into your Customer Manager database, directly from your phone!

    Goodbye pesky bugs!
    Thanks to your great feedback , we have identified and fixed those pesky bugs in Version 1.0.

    Need for Speed
    You’ve told us that speed is crucial when you access your customer, vendor and prospect information on-the-go. This new version of Customer Manager for Mobile is our fastest version yet!

    How do you like it?
    If you would like to see something added to Customer Manager for Mobile or have any feedback on how we can help your business to grow, please feel free to e-mail us at anytime at support@customermanager.com.

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    Posted in Announcements, Features | 4 Comments